FAQ

FAQ’s

Q: Where are you located?

A: Golf Gear Box is based in the beautiful Lake Country area of middle Georgia directly between Atlanta & Augusta.

Q: Do you have an actual store front??

A: No we are primarily an online business. For Lake Oconee customers we offer pick-up and delivery of golf clubs for regripping. 

Q: Is Golf Gear Box affiliated with any manufacturers or other retail golf stores?

A: No, we are a family run small business who strives to bring you the best       products and customer service available on the market

Q: Do you charge sales tax?

A: As a Georgia based business we are required to collect sales tax when selling to Georgia residents. We do not charge sales tax for non-Georgia residents.

Q: Do you charge for shipping?

A: It depends. If a manufacturer offers us free shipping we pass that savings on to you. However, there are vendors that charge us for shipping and as such we must pass those costs on in order to stay solvent. Look for the “This product available for Free Shipping” badge.

Q: Do you ship outside the US?

A: We currently ship throughout the U.S & Canada. Canadian residents please note that additional shipping charges and/or tariffs may apply to certain products and are the responsibility of the buyer.  

Q: How long will it take to get my order?

A: We process all orders in 24-48 hours on business days. As a small business we are dependent upon our manufacturer partners for stock and therefor shipping times may vary. We will make you aware of shipping dates and provide you with a tracking number as soon as we can. International orders can take significantly longer to arrive please see above.

Q: Am I responsible for duties and taxes on an international order?

A: Your country may or may not charge additional duties and taxes on your order. These taxes are not covered by your shipping fees and are yours to pay. We recommend contacting your local customs office to determine which items, if any, will be subject to import taxes. We are required by law to declare the full commercial value of the all the goods in the shipment. If you refuse your order because of the duties and taxes your government may still require us to pay the taxes in order for them to release the items back to us. If this is the case Golf Gear Box reserves the right to charge your payment method for the cost of any duties, taxes, and brokerage fees. 

Q: Do you accept PayPal, BitCoin, Apple Pay other online payment system?

A: Not at this time. We accept all major credit cards for online transactions and Cash or Checks from local customers.