Custom Product Return Policy
Warranty Information – Terms and Conditions For DESIGNER SERIES PUTTING GREENS
Mirage International Turf 10 Year Warranty (1416)
Golf Gear Box, through its manufacturer partners, will warranty all parts from defects in workmanship, fading, unnatural wear for 10 years (Turf) and for 5 years (Panels & Accessories). Pursuant to manufacturer warranties.
Ordering and Shipping Information
Tax: We charge sales tax for orders shipped to NC & GA
Orders Outside the US: For shipping quote outside contiguous U.S. please fill out contact form on Contact Page – Please Include Exact Shipping Address.
Packing Errors, Peak Season Delivery and Freight Delivery Service
Golf Gear Box's Manufacturer Partners make every attempt to pack each panel and accessory as accurately as possible. We also handle a very large amount of custom orders each month. We maintain a packing accuracy rate over 99.4%. However, particularly during peak seasons, there is a possibility for a packing mistake. In the event a panel or accessory, or group of panels or accessories is missing from your order, we will ship any and all missing pieces, we have in stock, via UPS ground, at our expense, on the very next business day which our shop is open. Items not in stock will be shipped on the day in which inventory of these items is replenished.
Due to the bulk of our products, expedited (Overnight, 2 day, 3 day select or the like) delivery is not available free of charge, in the event of a packing error. We are one of the only companies in North America which handles custom putting greens of all shapes and sizes on a regular basis. In an attempt to maintain an affordable price on these custom orders, we cannot guarantee a delivery date or time, nor can we expedite delivery in the event of a rare packing error of a custom green or standard offering. In the event you would prefer expedited delivery of said items, please request this in writing via email and we will quote the overage for this expedited shipping cost. An overage is the amount in excess of a standard ground delivery. The delta between standard and expedited will be the amount you will be required to pay, in advance, via credit card in order for the parts to leave our shop at this expedited service level.
On custom orders where freight shipping is required, it is the responsibility of the customer to make themselves available to remove the items from the truck when the driver arrives at their delivery location. Freight drivers do not assist in the unloading or placement of your pallets, rolls of turf or boxes in your home or garage. In certain instances, a driver may not be able to access your neighborhood in a standard 18 wheel truck. In this case, the customer will be responsible for any additional cartage service fees applied to their delivery invoice.
If you would like to request lift gate service or inside delivery, you can do so and arrange for payment with the freight service center which schedules your delivery. These additional charges are the responsibility of the consignee (receiver) in all cases.
Cancellations and Returns
US orders only- If a customer cancels an order prior to shipment, there will be a 10% fee.
If a customer chooses to return a Custom Designer Putting Green product for any reason other than damage or poor workmanship, there will be a 15% restocking fee, due to the fact that the product will need to be unpacked, re-packed and inventoried.
All returns must occur within 30 days from the date of purchase. It will be the responsibility of the customer to return the goods back to Golf Gear Box's manufacturer partners at his or her expense. All goods must be returned in like new condition. Parts that are not returned in like new condition will not be credited back to the customer.
If packaging is received damaged during shipping, it is the responsibility of the customer to have the truck driver make note of these damages at the time of delivery in order for Golf Gear Box and it's manufacturer partners to file a damage claim. Shipments that are not reported to have arrived damaged are the responsibility of the customer. Golf Gear Box and its manufacturer partners will not be allowed to file a claim if damage was not reported at the time of delivery and will not replace these parts.
If damaged boxes are noted at the time of delivery, and the product inside is damaged, Golf Gear Box and it's manufacturer partners will replace those parts at our expense.
Any missing boxes must be noted with the shipping company upon delivery. It is the responsibility of the customer NOT to sign off on a bill of lading prior to inventorying the number of boxes received as compared to the shipping records. Golf Gear Box will not be responsible for replacing missing freight that was not reported at the time of delivery.
Products do occasionally get lost and damaged by the freight companies. Your cooperation in this matter will help us keep our freight costs and inventory losses down by holding the freight companies accountable for their errors. In turn, this will help hold down our product costs.
The policies expressed here supersede any verbal agreements made by Golf Gear Box or any of its manufacturer partners or their agents.